[Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

SYMPTOMS

When you run or refresh a report you get the following message:
[Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified.

CAUSE

RESOLUTION

Method 1: If you have not yet set up your system DSN

Method 2: If you have already set up your system DSN

Class does not support Automation or does not support expected interface

SYMPTOMS

When start Easy View you get the following message:
Class does not support Automation or does not support expected interface.

CAUSE

RESOLUTION

The are many ways that an MDAC installation can be invalid and Microsoft provides and MDAC checker which you can download and run to troubleshoot your MDAC installation. You can get it from:

http://www.microsoft.com/

Invalid TLV record (Error 2147206429)

SYMPTOMS

When you try to run a Crystal Report you get the following message:
Invalid TLV record (Error 2147206429)

CAUSE

RESOLUTION

Easy View Version 1 supports Crystal Reports up to version 9.

I just purchased a copy of Easy View. How do I get the registration code?

Once you purchase Easy View you can access the registration codes required to use it beyond the trial period. There are 2 ways to register each copy of Easy View.

You can get each registration code from your order page on the Easy Street Software web site.

1. After successfully placing an order you will receive a confirming email with a link to your order page.
2. Open Easy View click the 'File' menu and then 'Register' and then 'Enter Code'.
3. Copy down the serial number. (keep this screen open)
4. Go to your order page from the link in your confirmation email.
5. At the bottom of the page you will see the list of licenses you purchased.
6. Type the serial number into one of the empty boxes and hit ENTER on your keyboard or click the blue button directly to the right.
7. The page should refresh and display the registration code in the list.
8. Go back to Easy View and type in the registration code.
9. Once you type in the correct number the 'OK' button will become active.
10. Click the OK' button and you are done.

You can register each copy of Easy View directly from Easy View using the 'Auto Register' feature.

1. You will need to have your order number and password that were created when you purchased Easy View.
2. Open Easy View click the 'File' menu and then 'Register' and then 'Auto Register'.
3. Enter you order number and password into the appropriate boxes.
4. You can also enter an optional comment if you want. This is useful for keeping track of which computer or users you have Easy View registered.
5. Click the 'OK' button.
6. Easy View will connect to the Easy Street Software web site.
7. If you have at least 1 free license Easy View will be registered automatically.
8. Once the registration is complete you will see a confirmation message telling you the status of the registration.
9. That's it.

Why does Easy View ask me for a user name and password when I try to run a report?

This password is required for Easy View to log in to the database specified in the Crystal Reports rpt file.

Easy View can run in 2 modes:

• View the report with data saved in the rpt file.

This is the simplest way to run a report. Basically someone else has run the report and saved data with the report. You are just viewing, printing or exporting the report. Of course the big disadvantage of this is that you are not viewing information from a live database.

To use Easy View in this mode you need to uncheck the box in the "Quick Launch" screen that says "Discard saved report data".

When you run the report in this mode Easy View will not attempt to connect to any database. It will only run the report with the data saved in the rpt file. If the report doesn't have any data in it Easy View will attempt to connect to the database specified in the rpt file and you may be prompted to log in.

• Run the report while connected to a live database.

To use Easy View in this mode you need to check the box in the "Quick Launch" screen that says "Discard saved report data".

This will cause Easy View to connect to to a database and get fresh data each time the report is run whether it has saved data or not.

How do I move an Easy View license to another computer?

Each installation of Easy View creates a new serial number which is used in the registration process. If you wish to move a license to a different computer, you can request to have the original serial number cancelled so the license can be used elsewhere.

To request that a serial number be cancelled, just send an email to support@easystreetsoftware.net. Please include the serial number you want cancelled and your customer number if you have it. You can get the serial number from the "About" screen in Easy View. If the copy of Easy View is no longer installed on the computer, you can check the list of licenses on your order page or customer page.

How can I order more Easy View licenses?

Ordering more Easy View licenses is easy. You can order additional licenses by placing an order on our web site, by sending a check or sending a purchase order.

You can get started with ordering online by clicking HERE. This will bring you to the pricing page.

• Just enter the quantity of licenses you want to order and click "Add to cart". This will bring you to the shopping cart page.
• Adjust the quantity if you want and click "Check Out".
• From here existing customers can enter their email address and password and login or new customers can click the "New Customer" button to enter their information.

When you login with your email address and password, the new order will be linked with your existing orders. This lets you view and mange your Easy View licenses from all orders in 1 convenient place on your customer page. You can get to your customer page at anytime by clicking the "Log in" link at the bottom of any page on the Easy Street Software web site.

If you have any questions or problems please contact us at sales@easystreetsoftware.net.

Do I have to order on the web site?

There are 4 different ways to purchase products from Easy Street Software:

• Online
  Easy Street Software uses PayPal to process all online orders. All major credit cards are accepted and there is no need to open a PayPal account.


• Pay by check
  If you don't want to make the purchase online you can send a check to Easy Street Software. Our software is delivered electronically so there are no shipping charges. If you are in the state of Connecticut a 6% sales tax may apply.
  
  Once we process the check, the order will be entered and you will be given access to your order page where you can get a registration code for each of the licenses you purchased.
  
  All checks should be made out to:
  Easy Street Software LLC
  4 Spruce Ridge Drive
  New Fairfield, CT 06812
  USA


• Wire transfer
  We can accept payment by electronic wire transfer for international orders. A $20 service fee will be added to all international wire transfers. Please contact us at sales@easystreetsoftware.net for information about paying with a wire transfer.


• Open an account
  If you are placing an order for $100 or more, it is possible to open an account with Easy Street Software.
  
  If you would like to open an account you will need to send a purchase order along with your credit references. Our software is delivered electronically so there are no shipping charges. If you are in the state of Connecticut a 6% sales tax may apply. Once we have reviewed you references the order will be entered and you will be given access to your order page where you can get a registration code for each of the licenses you purchased.
  
  In most cases customers are given terms of net 30 days.
  
  All information can be sent by email to sales@easystreetsoftware.net.
  

Class not registered (Error 713)

SYMPTOMS

You get this error message when you start Easy View and the main window comes up.

CAUSE

RESOLUTION

You must confirm that the file is on the computer and register it.

1. The file is located in C:\Windows\System32\MSBIND.DLL. The Windows directory may be different depending on your operating system and configuration.
2. Register the file:
   • Click the Start button in Windows and the select Run.
   • Type in regsvr32 C:\Windows\System32\msbind.dll
   • Click OK.
   • If the file is there you should get a message that the registration was successful.